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EXCHANGES AND RETURNS

 

Can I return an item if I change my mind or need to swap sizes?

 

We do not provide refunds for non-faulty goods; however, if you change your mind or receive an unwanted product, we will happily exchange the item, providing the following are met:

 

  • Proof of purchase is supplied
  • Goods are in unworn/unused original condition
  • Goods are returns within 30 days of purchase

  

If you wish to request an exchange, please use the CONTACT US form with your order number (if purchased online) or the name of the venue (if purchased at one of our theatre kiosks) and details about the product you would like to exchange.  We will respond within two business days with instructions.

 

We ask that you include a stamped or pre-paid envelope or mailing satchel so that we may send you your replacement item.

 

 

How do I replace a faulty/damaged item or correct an order error?

 

If the goods received are faulty, damaged, or not what you ordered, you can choose between a refund, replacement (where possible), or exchange. Ensure you contact us within 30 days of receiving the affected item/s.

 

We will cover the cost of return and replacement shipping in the case of faulty goods or order errors on the part of Platypus.

 

If you have received a faulty item or there has been an error with your order, please use the CONTACT US form with your order number (if purchased online) or the name of the venue (if purchased at one of our theatre kiosks) and details about the product/s. We will respond within two business days with instructions.